Terms and Conditions

1. Agreement to Terms

By accessing and placing an order with Chammy Florals, you confirm that you are in agreement with and bound by the terms and conditions contained below. These terms apply to the entire website and any email or other type of communication between you and Chammy Florals.

If you do not agree to these terms and conditions, you must not use this website or place any orders.

2. Order Placement and Acceptance

When you place an order through our website, you are offering to purchase the products and services described. All orders are subject to acceptance and availability.

• We reserve the right to refuse or cancel any order at our discretion
• Orders are considered accepted once you receive a confirmation email
• We may contact you via email, phone, or Facebook to confirm order details

3. Pricing and Payment

All prices are displayed in Philippine Peso (PHP/₱) and are subject to change without notice. We reserve the right to modify prices at any time.

• Payment methods accepted: GCash, Cash on Delivery (if available)
• Half payment is required for bulk orders before order processing begins
• Rush orders may incur additional fees based on the product category
• Any applicable fees will be clearly communicated during checkout

4. Delivery and Fulfillment

Delivery Timeline

Standard orders are typically processed within 3-5 business days. Rush orders receive expedited processing based on availability.

Delivery Areas

We deliver to locations within our service area. Delivery fees may vary based on distance and location.

Delivery Responsibilities

• You must provide accurate delivery information including recipient name, address, and contact number
• Chammy Florals is not responsible for delays caused by incorrect addresses or unavailable recipients
• If the recipient is unavailable, we will make reasonable attempts to contact them

5. Cancellations and Refunds

Cancellation Policy

• Orders can be cancelled within 24 hours of placement.
• Orders that are already in production cannot be cancelled

Refund Policy

• Refunds are issued for cancelled orders within 7-14 business days
• We do not offer refunds for delivered orders unless there is a significant quality issue
• If you receive a defective or incorrect product, please contact us within 24 hours of delivery
• Refunds will be processed through the original payment method

6. Privacy and Data Protection

Your privacy is important to us. We collect and use your personal information solely for order processing and communication purposes.

• We will not share your information with third parties without your consent
• Your payment information is processed securely
• We may use your email for order updates and occasional promotional communications

7. Limitation of Liability

Chammy Florals shall not be liable for:

• Delays or failures in delivery due to circumstances beyond our control (weather, traffic, natural disasters, etc.)
• Any indirect, consequential, or incidental damages arising from the use of our products or services
• Issues arising from recipient unavailability or incorrect delivery information provided by the customer

8. Modifications to Terms

Chammy Florals reserves the right to modify these terms and conditions at any time.

9. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us:

10. Acknowledgment

By placing an order with Chammy Florals, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.